The claim is true but slightly exaggerated in framing. Empty Waymo vehicles did circle a cul-de-sac in northwest Atlanta's Buckhead neighborhood, and one resident estimated up to 50 cars passing through in a single hour. However, this testimony was not proven as there was never an official count. Waymo acknowledged the issue was caused by a routing behavior glitch and stated it had been addressed. The story originated from a local TV news report and was picked up almost nationwide pretty rapidly.
Waymo released an official statement in the original article from WSBTV stating, “At Waymo, we are committed to being good neighbors. We take community feedback seriously and have already addressed this routing behavior… We value our relationship with Atlanta residents and remain focused on providing a seamless, respectful, and safe experience for riders and residents alike.” Moreover, resident-captured video shows multiple Waymos driving down the street, circling the cul-de-sac, and driving back up. This is arguably the strongest primary evidence because it's video documentation. Good Morning America
Some potential bias comes from WSBTV, as they are a local TV channel that thrives on alarming community-related stories. There is also potential bias from residents, as their frustration could have led to the overestimation of how many cars there truly were. Finally, Waymo has a financial interest and brand reputation to maintain, so their downplaying of the situation could be a form of bias used to protect their reputation.
Video evidence obtained by residents of the neighborhood confirms multiple Waymos circling the area. Additionally, Waymo's own statement confirms something happened by stating they acknowledge the incident and that they take community feedback seriously and have already addressed this routing behavior.
Waymo provided zero technical details about what caused the routing issue or how exactly it was fixed, so it is hard to determine any real action taken by Waymo. Additionally, the claim from residents that there were up to 50 cars passing through in a single hour was not fact-checked, as there was never an official count of how many cars passed through the neighborhood.